Newsletter survey results - 75% trust a newsletters unsubscribe option

Posted on July 28th, 2009 in Uncategorized | No Comments »

I created a survey using Polldaddy about 3 weeks ago to get a rough idea of peoples attitudes to some of the questions I have about newsletters.

32 people took the survey. I promoted it mainly using Twitter and thank you to a good few people who retweeted the message. I wouldn’t have received the responses without your retweets.

I also promoted the survey a little using a Wordpress plugin called ‘What would Seth Godin do?‘. This plugin allows you to display a short message to new and returning visitors to your blog. I updated the message to ask new users to this blog if they could spare a few seconds to take the survey.

It got 3 people to take the survey as a direct result of this plugin so it was worth the couple of minutes to set it up :)

survey_question

Now to the actual newsletter survey results

How many newsletters do you subscribe to?

53% subscribe to 1 – 5 newsletters
40% subscribe to more than 5 newsletters
6% associate newsletters with spam

How long do you spend reading a newsletter?

50% take just a quick glance
43% read for less than a minute
6% read for a few minutes

Does it bother you if the links clicked in an email are recorded?

53% say not at all
34% say it bothers me but I click them anyway
12% are bothered by tracking links and don’t click links for that reason

Do you use a webmail client like Gmail or a client like Outlook?

65% use a webmail solution such as Gmail
34% use an email client such as MS Outlook

Do you preview your emails or read them based on their subject?

This was 50:50 between previewing and reading based on Subject

Do you forward newsletters to someone that might be interested?

68% have never forwarded an interesting newsletter
31% have forwarded a newsletter to someone else in the past

Do you trust an Unsubscribe option?

75% trust a newsletters unsubscribe option
25% believe an unsubscribe option could pass their email address on to another party

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The main question in the survey that I was looking forward to seeing the result of was the last question about trusting the unsubscribe option. I must admit, any time I go to unsubscribe from some email list, I worry that I’ll soon see some new unsolicited emails flying in. There seems to be a healthy trust in the Unsubscribe so I’ll breathe a little easier.

My ongoing research

Rather than close this survey I’ve decided to leave it open for a few months. I’d like to see if a few people will take the survey over time and to see if attitudes change any little bit over time.

I have a couple of other ongoing information gathering projects going on too. I’ve added a link to each of them on the sidebar on the right under the heading ‘My Ongoing Research’.



A quick newsletter survey

Posted on July 9th, 2009 in business | No Comments »

Doing a survey asking about newsletters, just 7 simple multiple choice questions if you have 30 seconds free. Thank you in advance!